A hospitality and tourism academic with over two decades of industry and teaching experience. Holds a PhD (in progress) in Tourism and Hospitality and is a Certified Hospitality Educator. Currently serves as a Lecturer Specialist at BINUS University, focusing on hotel management education. Previously worked in international hotel chains in the UAE and Malaysia, and has extensive teaching experience at various Indonesian hospitality institutes. Actively contributes to research and publications on service quality, customer behavior, and hospitality innovation. Also involved in curriculum development, professional assessments, and consultancy within the tourism sector. Recognized with multiple awards for teaching excellence and professional contributions.